Refund Policy of TaxxSavvy

At TaxxSavvy, we prioritize delivering top-notch, accurate, and prompt services to our valued customers across India. We are aware that sometimes unexpected situations might necessitate a refund request.

To provide you with a transparent and hassle-free understanding of our refund mechanism, we have clearly outlined the eligibility rules, qualifying scenarios, and processing timelines below.

Refunds are applicable to customers who have engaged with our paid services within the last 30 days.

We understand that the need for a refund might arise for a variety of reasons, and we have defined two specific core conditions under which full refunds are provided:

• 1. Commencement Delay: Failure to initiate the assigned tax/compliance service within 24 hours of payment.
• 2. Government Deadline Compliance: Failure by TaxxSavvy to meet statutory completion deadlines set by the Government of India.

In the event that the TaxxSavvy team fails to initiate the assigned activity or assign a designated tax professional within 24 hours of your verified payment and document upload, we will promptly provide a full 100% refund.

In the case of the TaxxSavvy team not meeting the specified completion date set by the Government of India (such as official Income Tax Return filing due dates or GST return submission cutoffs), you are eligible for a full refund.

We understand the critical importance of adhering strictly to government-regulated timelines, avoiding late filing fees (Sec 234F), and ensuring statutory compliance. If we fail in this regard through our own delay, we are fully committed to reimbursing your payment.

Initiating a refund with TaxxSavvy is a straightforward and transparent process designed to ensure your satisfaction:

Once we have reviewed your refund request and it has received approval, you can expect a smooth, automated reversal:

• Processing Window: The refund will be processed within 14 business days from the date of formal approval.
• Original Payment Method: We will credit the refund back directly to the same source account/card/UPI ID used during the initial purchase.
• Zero Deduction: For eligible qualifying delays, 100% of the service fee paid will be reversed securely.

We value your trust and strive to deliver exceptional service at all times. However, please note the following policy conditions:

• TaxxSavvy reserves the right to decline a refund claim if there is clear reason to believe the request is fraudulent, represents malicious intent, or if the customer has breached our Terms & Conditions.
• Services where draft computations have been delivered, verified by the taxpayer, and successfully uploaded to the Income Tax Department portal are non-refundable.
• Our refund policy is subject to updates, and changes will be reflected on this page. If you require further clarification, our customer support team is always available to help.